§ 1 Scope of application

These General Booking Conditions apply to all accommodation contracts between Mr. Kastner and his guests at Waldgasthof Buchenhain. The respective accommodation contract includes the rental of hotel rooms as well as the services provided in this context.

The use of the hotel rooms is exclusively for accommodation purposes, subletting or reletting is not permitted.

The general booking conditions apply exclusively, conflicting conditions of the guest are not recognized by Mr. Kastner.

§ 2 Contract partner

The accommodation contract is concluded with Stefan Kastner, Am Klettergarten 7, 82065 Baierbrunn.

For booking and other inquiries, the reception of the Waldgasthof Buchenhain can be reached daily from 6.00 a.m. to 10.00 p.m. under

Telefon: +49 (0)89 7448840

Telefax: +49 (0)89 7938701

Email: info@hotelbuchenhain.de

§ 3 Conclusion of the contract

When booking the accommodation contract online on Mr. Kastner’s website www.hotelbuchenhain.de, you can specify your arrival and departure date as well as the desired room category via the “Search & Book” mask. By entering your personal data and clicking the button “book now for (total price)” you first submit a binding application for the conclusion of the accommodation contract.

The booking confirmation and acceptance of the contract will take place within five days in the form of an email. If you do not receive the booking confirmation and acceptance within five days, you are no longer bound to your application.

§ 4 Service and prices

The services owed by Mr. Kastner result from the booking confirmation in connection with the object description presented in the booking portal. The rooms are ready for occupancy from 15.00 on the day of arrival and must be vacated by 11.00 on the day of departure.

The stated prices are final prices and include the statutory value added tax as well as all additional costs, unless otherwise stated on the booking overview page. In addition to the stated final price, visitor’s tax and tourist taxes may apply as well as consumption-based services such as electricity, water, gas.

For rebookings (changes regarding the length of stay, type of catering, booked additional services and other supplementary services) for which there is no legal claim, a rebooking fee of 15 € will be charged, unless the change is minor.

§ 5 Payment

The due date of any down payments and the final payment results from the respective offer.

Unless otherwise stated in the offer, payment is due at the end of the stay and includes the services booked in advance plus any additional services used during the stay.

The following payment methods are possible:

  • In advance by bank transfer
  • On invoice, payable within 10 days after the end of the stay, if the costs are confirmed.
  • By credit card (MC, VISA, AMEX, EC), the account will be debited after the end of stay

§ 6 Cancellation of the contract

The contract can be canceled free of charge up to two days before the date of arrival for a maximum booking of 2 nights. In case of more than 1 room or more than 2 nights other cancellation conditions apply which are to be requested.

Thereafter, the following percentages, based on the total price of the contract (accommodation service including all ancillary costs, but excluding the tourist tax or tourist tax), are to be refunded to Mr. Kastner:

  • Accommodation without meals 80 %
  • Accommodation incl. breakfast 80 %

As far as an alternative occupancy takes place, this will be credited to the refund amount.

The cancellation is to be addressed to: Waldgasthof Buchenhain, Am Klettergarten 7, 82065 Baierbrunn, by fax: 089 – 7938701, by email: info@hotelbuchenhain.de.

§ 7 Duties of the guest

The guest is obliged to treat the accommodation and all equipment of the Waldgasthof Buchenhain as intended and properly. The guest must immediately report any faults and defects that occur. In case of culpable omission of the immediate notification of defects, claims of the guest can be completely or partially forfeited.

The bringing or accommodation of pets is only allowed after prior consultation with Mr. Kastner.

§ 8 Cancellation

In the event that no remedy is provided after notification of a defect and a reasonable period for remedy, you are entitled to extraordinary termination. The amount of the payment claim is then calculated according to the actually used services for accommodation and other services until the day of termination.

Mr. Kastner is entitled to an extraordinary termination of the accommodation contract, as far as the guest disturbs the accommodation business sustainably, regardless of a warning. From the day of termination, Mr. Kastner is entitled to claim the percentage shares of the accommodation contract listed in § 6 of these GTC for the remaining days of the originally booked travel time.

§ 9 Liability

For a material damage of the guest, which was caused by Mr. Kastner or one of his assistants neither intentionally nor grossly negligently, Mr. Kastner is liable up to a maximum of three times the price of the stay.

The liability according to §§ 701 ff BGB (bringing in of things at innkeepers) remains unaffected.

Mr. Kastner does not assume any liability for services that were merely arranged by Mr. Kastner as external services (e.g. sporting events, theater visits, exhibitions or similar).

§ 10 Limitation

Claims arising from the accommodation contract shall become statute-barred within one year. This does not apply to claims arising from tort.

§ 11 Final Provisions

The law of the Federal Republic of Germany shall apply. The regulations on UN law shall not apply. Should any provision of these General Terms and Conditions be invalid, the remainder of the contract shall remain valid. The relevant statutory provisions shall apply in place of the invalid provision. The contract language is German.

You can reach the EU Commission’s platform for online dispute resolution (OS platform) via the following link:  http://ec.europa.eu/consumers/odr/

Copyright: www.abmahnschutzbrief.de / Stand: Januar 2016